DomHub
Service Level Agreement
Last updated: July 17, 2026
This Service Level Agreement describes the uptime and support commitments DomHub aims to meet for condo and HOA communities on a paid plan.
Uptime Target
We target 99.9% monthly uptime for the core DomHub platform, measured across the dashboard, resident-facing pages, and API.
Scheduled Maintenance
Planned maintenance is scheduled outside peak hours where possible and announced at least 24 hours in advance by email and in-app notification. Scheduled maintenance windows are excluded from uptime calculations.
Support Response Times
For paid plans, we target an initial response within 4 business hours for standard requests, and within 1 hour for issues that prevent an entire condo from using the platform. Free-tier requests are handled on a best-effort basis.
Incident Communication
During an outage or degraded-performance incident, we notify affected condo administrators by email and in-app notification, and share updates until the issue is resolved.
Exclusions
This SLA does not cover downtime caused by factors outside our reasonable control, including third-party service outages, internet service provider issues, customer misconfiguration, or force majeure events.
Service Credits
If we do not meet the uptime target in a given calendar month, eligible paid accounts may request a service credit by contacting support@domhub.app within 30 days of the affected month.
Changes to This SLA
We may update this SLA from time to time as the platform evolves. We'll post the updated version here with a new effective date.
Questions about this SLA, or requesting a service credit? Email us at support@domhub.app.